Cancellation Policy

We know plans change. Here's how cancelling works, and how to get a refund.

If you've paid

Once you pay, your flower wall is booked and we email you a booking number. If you need to cancel:

• You'll get a full refund of everything you paid if you cancel 7 or more days before the date you booked the flower wall for.
• There's no refund if you cancel less than 7 days before.

Example: you booked the flower wall for Saturday, October 24.

If you cancel	You get
On or before Saturday, October 17	A full refund
On Sunday, October 18 or later	No refund

What counts is the day you email us. If you email us on Saturday, October 17, you get a full refund, even if we reply on October 18.

If you haven't paid yet

A flower wall request on our website isn't a booking yet. You only book a flower wall once you've paid. After you send a request, you haven't been charged anything, so there's nothing to cancel or refund.

If you change your mind about the requested rental, you don't need to do anything. Your secure payment link stops working on the date shown in the email, and the request is cancelled.

You can always send a new flower wall request, for the same flower wall or a different one, as long as your date is at least 7 days away and the flower wall is still available.

How to cancel

1. Email us from the email address you used when you asked for the flower wall.
2. Include your full name and your booking number. It's in the email we sent you when you paid.
3. We'll reply to confirm your cancellation and let you know about your refund.

Your booking isn't cancelled until we've confirmed it by email.

Getting your refund

• We send your refund within 5 business days of confirming your cancellation.
• It goes back to the card you paid with. Your bank may take another 5 to 10 business days to show it.

Changing your booking

Need a different date, time, flower wall, neon sign or address for a booking you've paid for? Email us with your booking number at least 7 days before the date you booked. We can make the change as long as the flower wall and neon sign you want are available. If it changes the price, we'll tell you before making the change. If we can't make the change and you decide to cancel, the refund rules above apply.

If we have to cancel

This is rare, but it can happen, for example if your flower wall becomes unavailable or damaged, or there's a scheduling conflict. If we have to cancel, we'll tell you right away and refund everything you paid.

Bad weather and emergencies

If severe weather or another emergency outside anyone's control stops us from delivering or setting up your flower wall, you get a full refund.

If severe weather makes your event impossible to hold as planned (for example, a storm when your event is outdoors and there's no covered space), or your venue is closed by a government order or a natural disaster such as a fire or flood, email us before your setup time and we'll move your booking to another date, as long as the flower wall is free on that date.

This doesn't apply to illness, a change of plans, fewer guests or other cancellations. Those follow the refund rules above.

Questions

Not sure how this applies to you? Email us and we'll help.